The Sticky Art of Customer Experience: A Delightful Guide Key Points: Customer experience is a crucial aspect of business success. Creating a sticky customer experience involves leaving a lasting positive…
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Technology Why have we stopped chatting with chatbots? Key Points: – Chatbots were once seen as the future of customer service, but their popularity has steadily declined over the years….
Don’t drop the omni-channel baton and win the CX relay race Key Points: – Handing off customer interactions seamlessly between bots and live agents is crucial for a successful omni-channel…
Summary: Customer Experience News Article Title: “Exploring the Impact of Emerging Technologies on Customer Experience” Key Points: – Businesses in the Asia Pacific region are focusing on emerging technologies to…
Intuitive Selling—More Than A Feeling Key Points: Intuitive selling goes beyond just having a gut feeling; it involves having deep knowledge and experience in sales. Intuitive sellers have a strong…
Is Traditional Project Management Still Effective in Marketing? Key Points: – Traditional project management in marketing involves creating plans for initiatives to be launched over time. – This approach is…
Key Points: Customer onboarding is not solely the responsibility of the customer success team. Automating customer onboarding can be beneficial, but it depends on the specific circumstances. There are several…
The Five Principles of Delivering Great CX Key Points: – Understand your customers’ needs and preferences – Create a seamless and personalized journey for your customers – Empower your employees…
Customer Experience: When Personalisation Hurts Your Business Key Points: Personalisation can be impactful for businesses, but it can also have negative consequences if not executed properly. Customers are wary of…
Customer Experience: Beyond the Bad Rep Key Points: Customer service teams often have a bad reputation due to negative experiences. Common complaints include long wait times, repetitive explanations, and unhelpful…
