The Top Concerns Surrounding AI Adoption Key Points: Adopting AI raises concerns about ethics, trust, data security, workforce impact, and regulations. Practical examples are provided for each concern. Strategies for…
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A Customer Off-Boarding Program: What You Need to Know Key Points: Customer off-boarding is the process of ending the relationship between a customer and a company. It is important because…
Companies with Proactive Customer Success Teams Grow Faster, Studies Show Key Points: Companies with strategic customer success (CS) teams focused on expanding customer value have faster growth. Studies indicate that…
Enhancing Data-Driven Decision Making for Contact Center Leaders Key Points: Having access to abundant data is essential for contact center leaders to make informed decisions. Leveraging data effectively can be…
The Role of Designers as Architects of Human Experiences Key Points: Designers are not just designers, they are architects of human experiences. The key operative word in designing experiences is…
Strategy Marketing automation that makes people smile Key Points: – Marketing automation is traditionally seen as a tool to increase efficiency and drive sales. – The customer experience should be…
Key Points: 61% of customer service professionals predict that representatives will use AI/automation by 2024. Whether AI is the right fit for a business model depends on various factors. Businesses…
When it comes to customer experience transformation, technology isn’t the problem Key Points: Technology is not the primary obstacle in achieving customer experience transformation. Human factors, such as leadership, culture,…
Key Points: – The company is expanding its platform to address customer demand for technology consolidation and revenue acceleration. – The platform will now include a wide range of features…
Management Turning the unamazing into the amazing Key Points: – Effective management can turn a mediocre customer experience into an amazing one. – Taking a proactive approach to customer feedback…
