Understanding the Problem: User Research Challenges Key Points: User research is an essential part of creating a successful customer experience strategy. The main challenges with user research include sample bias,…
Customer Success: Multidisciplinary Magic! Key Points: Customer success is a multidisciplinary field It requires product knowledge, networking capability, and excellent communication Details: Customer success is like a magic trick, with…
Summary: Customer Experience and Ethical Gray Areas Key Points: Customer experience is greatly influenced by advancements in technology. There are ethical concerns surrounding the development of customer experience technology. Some…
Designing Your Customer Off-Boarding Program Key Points: Understanding who is responsible for customer off-boarding Examining whether automation is the right approach Tips for designing an effective off-boarding program The Responsibility…
Unleashing the Power of Customer-Centric Innovation Key Points: A contrarian approach can be beneficial for achieving organic growth and sustainable profitability in the context of customer-centric innovation. Addressing customer needs…
Lessons in Customer Loyalty: How to Improve Your Business Key Points: The core elements of exceptional customer service The importance of personalization in customer experience The role of employee training…
CX in Professional Services: Escaping the Parity Trap Key Points: Client-centricity is essential for professional services to stand out in a competitive market. Building affinity and emotional connection with clients…
Key Points: – A recent survey conducted by LinkedIn and Ipsos revealed that B2B businesses and marketing leaders are focusing on customer experience to drive growth. – The survey found…
Management: The key to building customer and employee loyalty Key Points: Effective management is crucial for building both customer and employee loyalty. Investing in employee training and development can lead…
Critical Thinking: Where are you on this new customer time paradigm? Key Points: The concept of the “time paradigm” in customer strategy is introduced. There are three perspectives on time…