Google Updates Crawler Documentation To Fix A Typo Key Points: Google has updated its official crawler documentation to fix a typo in a user agent string. The typo in the…
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Screen Sharing Comes To Snapchat For Web And iPhone App Key Points: Snapchat has introduced a new screen sharing feature on its web platform and iPhone app. Users can now…
Social Media and SEO: Boosting Your B2B Brand’s Growth Key Points: Social media and SEO are important for B2B brand’s marketing strategy. SEO can boost a brand’s visibility and reach….
September 2023 Core Web Vitals Champ: WordPress, Wix, Duda, Shopify Key Points: WordPress, Wix, Duda, and Shopify are the top-ranked CMS platforms in terms of Core Web Vitals score. These…
Five Surprising Ways to Unearth UX Differentiators Key Points: Identify hidden user needs Focus on emotional experiences Leverage the power of storytelling Embrace personalization Create seamless omnichannel experiences The Details:…
Google Launches Digital Futures Project To Study Impact Of AI Key Points: Google has launched the Digital Futures Project to examine the impact of AI on society. The project aims…
Summarizing Customer Experience News with Sass and Wit Key Points Customer service representatives often rely on humor to cope with the challenges of their job. Humor can help diffuse tense…
Research Highlights Need for Change in Contact Center Space Key Points: – The US 2023 Customer Experience Index released by Forrester reveals a decline in customer experience across industries. –…
The Role of AI in Recent Customer Service Layoffs Key Points: – Many companies are turning to AI technology to handle customer service tasks. – As AI technology advances, it…
Data: How to use CX data to inform strategic planning Key Points: Customer experience (CX) data is a valuable resource for informing strategic planning. Analyzing CX data helps identify patterns,…
