Designing Your Customer Off-Boarding Program Key Points: Understanding who is responsible for customer off-boarding Examining whether automation is the right approach Tips for designing an effective off-boarding program The Responsibility…
Read More
Lessons in Customer Loyalty: How to Improve Your Business Key Points: The core elements of exceptional customer service The importance of personalization in customer experience The role of employee training…
Unleashing the Power of Customer-Centric Innovation Key Points: A contrarian approach can be beneficial for achieving organic growth and sustainable profitability in the context of customer-centric innovation. Addressing customer needs…
CX in Professional Services: Escaping the Parity Trap Key Points: Client-centricity is essential for professional services to stand out in a competitive market. Building affinity and emotional connection with clients…
Key Points: – A recent survey conducted by LinkedIn and Ipsos revealed that B2B businesses and marketing leaders are focusing on customer experience to drive growth. – The survey found…
Management: The key to building customer and employee loyalty Key Points: Effective management is crucial for building both customer and employee loyalty. Investing in employee training and development can lead…
Critical Thinking: Where are you on this new customer time paradigm? Key Points: The concept of the “time paradigm” in customer strategy is introduced. There are three perspectives on time…
Customers’ Skepticism and Trust Key Points: – When customers research businesses online, they may be skeptical and hesitant to trust them immediately. – Building trust with customers is crucial for…
The Importance of Backlinks for Website SEO Rankings Key Points: Good quality backlinks can boost your website’s SEO rankings. Understanding what makes a good backlink is crucial for website owners….
Generative AI Takes Center Stage in Business and Society Key Points: The launch of ChatGPT has sparked discussions about the role of generative AI in business and society. AI’s versatility…
