CARTERCARTER

DIGITAL CX AGENCY

(CUSTOMER EXPERIENCE)

We’re a Digital CX (Customer Experience) Agency that brings the customer to the forefront of design, brand and communications. We identify critical customer touchpoints to drive improvement and growth.

At CarterCarter our campaigns, websites and solutions turn CX (Customer Experience) into a competitive advantage. We build brands and enable lasting success. Quite simply — we take customer experience to another level.

The customer shouldn’t be an afterthought, they should be the only thought.

Turn your customer experience into your competitive advantage.

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Seamless Customer Experience

To deliver a seamless customer experience you need to nail every consumer touchpoint. That means the right brand, message, design, UX and effective ongoing support.

Take a look at these case studies of our recent projects:

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Case study

Finance Website Design

Healthcare Website

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DIGITAL CX/CUSTOMER EXPERIENCE AGENCY SERVICES

Let Cartercarter put the customer at the forefront of your brand, design and communication.

Discover our customer-centric way of working across a range of services.

BRAND CREATION & DEVELOPMENT

A hell of a lot more than a logo.

WEBSITE DESIGN & DEVELOPMENT

Driving engagement through intelligent design.

ADVERTISING & MARKETING

Relevant strategies. Powerful ideas.

VIDEO & MOTION GRAPHICS

Animation, video and more.

CUSTOMER ONBOARDING AND INBOUND MARKETING

A series of strategies to help turn leads into customers.

CX/CUSTOMER EXPERIENCE VALUATION

Reviewing your brand and customer journey in detail.

COMMUNICATIONS & COPYWRITING

Telling unique stories; creating points of difference.

NEED SOMETHING ELSE

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Who we’ve worked with

What they say

“Cartercarter were fantastic to work with. They guided us through a comprehensive brand planning exercise that helped us to clearly define and articulate the Medcast vision and mission. The process helped the whole team to come on board with the new brand architecture. The website design took the brand plan to the next level, integrating the messaging with a slick and easy to to platform.”
Kate CluttonGM / Medcast

“We've worked with Cartercarter since their inception in 2009. They are a results driven and customer focused agency. They are less of a supplier and more like part of the family, we're happy to recommend them to anyone apart from our competitors.”
Marc WashbourneCEO / ReadyTech

“We have worked with Cartercarter on a number of clients in the past and his team has always delivered amazing work for us. We know you will be in good hands working with them!”
Nik JainCEO / Digital Minds Group

“Cartercarter's creative flair and strategic thinking has made them an Important Brand Institute partner. They helped us develop our original visual identity and have worked alongside us with several clients. I'd happily recommend them.”
A/prof. Karl TreacherCEO / The Brand Institute

“James is a very creative Art Director who has achieved great results in his time at the Macquarie Radio Network.”
Rob LoewenthalCEO / Whooshka

“James is a progressive thinking and innovative digital media professional. His design work is always at the cutting edge and nails the brief every time. James was instrumental in the evolution of our products and a key senior member of our department.”
Damien MahoneyCEO / Stackla

CX

3 REASONS TO FOCUS ON CX/CUSTOMER EXPERIENCE

80

The organsiations leading the way in customer experience outperform competitors by nearly 80%.

96

96% of customers say a great customer experience drives their brand loyalty.

5

Loyal customers are five times more likely to purchase again and four times more likely to refer a friend to the company.

James Carter

CEO / Founder
Designer & CX Strategist

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Dom Youdan

Creative Director
Copywriter & Brand Strategist